FAQ'sFrequently Asked Questions (FAQs)

We aim to answer any questions you have as quickly and straightforwardly as possible. The FAQs have been grouped into various headings for ease of use.

If you can’t see the answer to your FAQ, send us an email (Contact us…) and we will respond asap.

Direct Debits (4)

Direct Debit FormIf your Direct Debit payment date falls on a weekend or bank holiday, then payment will be taken the next working business day.

Category: Direct Debits

Payments to AquaflowIf we try and collect your payment and we receive notification that insufficient funds are available, we will make further attempts to collect the payment and you will receive written notification in advance.

Category: Direct Debits

Direct Debit FormTo allow Aquaflow to set up your Direct Debit you will need to complete and sign a form that instructs your bank or building society to pay by Direct Debit.

The details required include the account holders name, account number, sort code and your bank’s address. You will also be required to sign the form.

Category: Direct Debits

Direct Debit FormThe Direct Debit Guarantee protects you against payments made in error or fraudulently.

In the case of any incorrect or fraudulent payments, you are entitled to a full and immediate refund from your bank.

Category: Direct Debits

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