Frequently Asked Questions (FAQs)
We aim to answer any questions you have as quickly and straightforwardly as possible. The FAQs have been grouped into various headings for ease of use.
If you can’t see the answer to your FAQ, send us an email (Contact us…) and we will respond asap.
Customer Bills (7)
VAT is chargeable at the standard rate on clean water charges for all customers whose main business activity falls within divisions 1 to 5 of the 1980 Standard Industrial Classifications (SIC) as used by Companies House. VAT is not currently chargeable on sewage services. (see also VAT and SIC Code Guidance for more details)
Division 1: Energy and water supply industries.
Division 2: Extraction of minerals and ores other than fuels; manufacture of metal, mineral products and chemicals.
Division 3: Metal goods, engineering and vehicle industries.
Division 4: Other manufacturing industries.
Division 5: Construction.
Where supplies are for both relevant industrial activities and other purposes, VAT is chargeable if the predominant activity of the customer falls within any of the above divisions.
Water supply charges to all other customers are zero rated for VAT purposes.
You can find out who your current supplier is by checking your most recent water bill.
If you can’t find a bill, call us and we will find out for you.
A larger bill can be a warning sign that you have a leak. We suggest that you check your meter when no water is being used and if the meter is still moving, then you have a leak and you should call a plumber as a matter of urgency as you are still responsible for the water usage, even if it is a leak. If there is no leak, a larger bill could be due to an increase in employees or an installation of new equipment. You could also have dripping taps or overflows.
You can also provide us with a meter reading, (Submit a meter reading) and we will check your bill.
SPID stands for Supply Point Identification Number. Your SPID can be found on your latest water bill and will be 8 digits long. You may have separate SPIDs for your water and your wastewater.
You are required to pay your bill by monthly direct debit – we do not offer other payment options.
If you are an Umeasured (no water meter) customer you can also pay by direct debit, annually in advance.